Technical Project Manager

Payrate

$75.00 - $80.00/hr.

The Company team is looking for a Project Manager to help deploy and maintain high impact retail technologies that power the retail displays, demo devices, and store operations. These systems drive trial and conversion for our Hardware at the point of sale by allowing customers to try our products and understand them better. This role is responsible for executing the demo strategy of product lines from Company’s RL group that are presented in all Company Lab first party retail locations.

The Retail Technology Project Manager will act as the main point of contact for store technology operations, software updates and troubleshooting, and in-store device management strategy feedback for all Company Lab devices. They will interface with the first party retail team, internal technical partners, and other operations teams at Company.

• Monitor retail technology performance dashboards, proactively consolidating in-market system statuses into meaningful and concise operational updates for stakeholders.
• Organize and triage incoming technical issues from the Company Lab store teams.
• Build troubleshooting documentation to ensure high field-friendliness and ease of fixture maintenance.
• Manage day-to-day relationships with retail technical support partners, scaling support and maintenance processes as needed.
• Execute and coordinate multiple retail demo content and software updates year-round across AI glasses and VR, ensuring smooth deployment and high uptime.
• Serve as the primary operational point of contact (POC) for technical vendors, managing day-to-day relationships, and ensuring service level agreements (SLAs) are met for maintenance and support.
• Inspire and collaborate closely with analytics and core demo teams to define operational KPIs, review demo/display engagement and uptime metrics, and drive optimization efforts to improve customer experience and system reliability.
• Assist stakeholders in the operational evaluation, deployment, and ongoing revision of retail demo content and supporting systems.
• Support the deployment and standardization of scalable retail technology solutions, such as content deployment and device management systems, prioritizing system stability and ease of support.
• Build and track program budgets related to technology maintenance and operational support, and manage supplier Statements of Work (SOWs) for operational vendors.

• 5 years of experience in technical project/product management, or equivalent.
• Deep understanding of Hardware and Software development processes.
• Hands‑on experience with bug and project tracking tools such as JIRA, Asana.
• Understand how to build and maintain project trackers for complex programs.
• Strong interpersonal skills, approachable and adaptable.
• Excellent communicator, with good verbal and written communication.
• Experience with navigating various organizational environments where culture and structure varies.
• Highly effective at managing conflict. Is able to address issues between stakeholders swiftly in order to maintain a positive team spirit that is consistent with Company values.
• Understanding how retail devices and interactive display technologies are developed is a plus.
• Bachelor’s Degree in Electrical, Electronics, Mechanical or Computer Engineering.

The typical base pay for this role across the U.S. is $75.00 - $80.00/hour. Non‑exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience.

Full‑time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.

Sick leave and mobile phone reimbursement provided based on state or local law.