Solutions Architect

Overview

The Sales Operations Core Solutions team of Meta Reality Labs is seeking an experienced Solutions Architect. In this role, you will design and deploy cutting-edge sales tools and systems to support critical sales capabilities and drive business success. The core function of this position is to empower the Reality Labs Retail, Sales, Operations and Partnerships teams, ensuring they have the essential capabilities to operate, satisfy customer and partner needs, and grow the business.

A significant aspect involves leveraging Artificial Intelligence (AI) and Machine Learning (ML) to develop and deploy AI-enhanced solutions that augment business intelligence, automate processes, and generate predictive insights, enabling business growth and operational efficiency. This role is responsible for the development and maintenance of the technical solutions, tooling, and platforms used by business-facing teams daily. A key focus is on improving internal team productivity, increasing operational efficiency, and providing data-driven insights.

These systems establish the fundamental business records that underpin key business decision-making processes. The Solution Architect will partner with cross-functional teams such as business stakeholders, program managers and engineering teams throughout the development life cycle, applying core skill sets to define scalable solutions with internal engineering, data analytics, data engineering teams, and external technology vendors to deliver impactful results. The Solutions Architect is additionally responsible for ensuring an effective maintenance protocol is in place for completed solutions.

• Architect and Design Scalable Solutions:
  Take on ambiguous, complex business problems and design robust, scalable, and secure solutions that meet the needs of internal and external partners. Own the technical design from concept to launch, ensuring alignment with long-term technical strategy and business roadmap.
• Drive Technical Strategy and Roadmaps:
  Identify and define projects and initiatives required to solve key business challenges. Create and manage the technical roadmap for the domain to support growth.
• Lead Cross-Functional Programs:
  Lead large-scale, cross-functional technical programs from design to deployment, working with engineering, product, data, and business teams to deliver high-quality solutions on time and within budget.
• Provide Technical Leadership and Mentorship:
  Provide technical leadership and mentorship to others; be a go-to expert for the domain.
• Champion Operational Excellence:
  Design and implement scalable, performant, reliable, and maintainable solutions. Define and implement best practices for operational monitoring, support, documentation, and business continuity, and drive ongoing improvements to Core Solutions tools and processes.
• AI Native Mindset:
  Champion AI-native approaches by designing and integrating advanced AI and ML solutions into sales processes and customer experiences. Leverage Meta’s AI platforms and models to automate workflows, generate data-driven insights, and enable personalized engagement ure responsible, privacy-compliant AI adoption and collaborate cross-functionally to empower internal teams and customers to realize AI-powered innovation within the RL Sales ecosystem.

• Bachelor's degree in a directly related field, or equivalent practical experience
• 8+ years of experience in building technology solutions for sales organizations in a technical role such as Solutions Architect or Technical Consultant
• B.S. or M.S. in business-related or quantitative field (Engineering, Management Information Systems or similar discipline) or equivalent work experience
• Proven experience in designing and delivering large-scale, complex enterprise solutions
• Expertise in at least one of the following domains: CRM (Salesforce), ERP, Supply Chain, or Finance systems or AI/ML based services/products
• Understanding of data structures, data modeling, and database design

• Ability to work both independently and collaboratively in a fast-paced and demanding environment
• Able to communicate…