Customer Success Manager

About the Company

We are the only marketing technology company officially partnered with OpenAI. Our engineers and researchers work directly with the OpenAI team to co‑train a model specifically for our use case, a differentiator that showcases the technical caliber of our team. We are backed by tier‑1 investors such as Khosla Ventures, Nat Friedman (former Git Hub CEO), and Rich Miner (Android co‑founder), and our founder is a serial entrepreneur who previously co‑founded a unicorn with Tom Brady and lectures AI at Stanford.

For our first product we built proprietary generative AI technology that enables AI Agents to autonomously design, code, debug, and deploy A/B tests and personalization campaigns. This has 10× the testing velocity, replacing agencies and legacy tools, driving $112.4 million in incremental revenue for our customers in the last six months.

At Coframe we are building the world's first AI Growth Engineer. In this Customer Success Manager position you will be the connective tissue between our customers and the Coframe team – Growth Strategists, engineers, and AI systems actively building and running experiments on customers’ behalf. You’ll ensure every customer’s program is healthy, high‑velocity, and delivering measurable ROI. This role reports directly to the Head of GTM and will be in our San Francisco office five days a week.

• Own Customer Outcomes – drive customer success from onboarding through renewal and expansion, ensuring measurable ROI.
• Lead Onboarding – partner with Growth Strategists and engineers to get customers live fast, coordinating handoffs, timelines, and approvals.
• Serve as Liaison – day‑to‑day contact between customers and the Coframe team, ensuring experiments launch, variants get approved, results are communicated, and nothing falls through the cracks.
• Drive Adoption & Value – conduct business reviews, run demos of new features, and identify opportunities to deepen product adoption and expand testing velocity.
• Champion the Customer – voice the customer internally, partnering with Product, Engineering, and Research to translate feedback into roadmap priorities.
• Expand Revenue – identify and close upsell and cross‑sell opportunities within your book, including new Coframe capabilities; lead negotiation and renewal conversations, owning net revenue retention targets.
• Build the Playbook – define and iterate on CSM processes, success metrics, and scalable frameworks (renewals, contract management, volume upgrades, overage billing).

• Have 3+ years of Customer Success or Account Management experience in B2B SaaS (AI, Mar Tech or Growth tools is a bonus) with a track record of strong retention and expansion.
• Are metrics‑obsessed and can quantify customer value, build ROI narratives, and use data to drive strategic conversations.
• Can serve as a trusted advisor, building deep relationships and navigating conversations with C‑level executives.
• Possess deep product knowledge of our experiments, results measurement, A/B testing, conversion optimization, and AI‑driven experimentation; able to run a compelling demo.
• Are a skilled negotiator, comfortable leading renewal and upsell conversations and closing commercial agreements.
• Have a “builder” mentality, excited to create systems from scratch and define great customer success at Coframe.

• Deep curiosity about AI and enthusiasm for helping customers understand how autonomous agents will transform their growth strategies.
• High agency – entrepreneurial, resourceful, having built something yourself (side project, startup, or new function at a previous company).

• $150,000 – $220,000 (OTE)
• Equity – meaningful early‑stage equity
• OTE – Base plus variable compensation tied to retention and expansion targets