Volunteer Coordinator

Reports to:

Deputy Director

Hours:

Full Time (40 hours per week)/Exempt

Workplace:
Office/Field

Salary: $65,000 - $78,000 per year DOE + 5% pay differential for bilingual fluency

Benefits:
Healthcare, vision and dental, 20 accrued PTO days per year plus 14 annual paid holidays, retirement plan

The goal of the Volunteer Program is to provide meaningful volunteer opportunities specifically aimed at addressing the trauma from sexual violence. As a volunteer‑based agency, our volunteers play a significant role in achieving our mission. Volunteers participate in many facets of our agency.

• Staffing the 24-hour crisis line as Sexual Assault Counselors (as defined in Section 1035.2 of the California Evidence Code).
• Accompanying victims of sexual assault and abuse in a variety of settings, including forensic interviews, medical exams, and legal proceedings.
• Providing advocacy for victims and families.
• Supporting victims over the phone and in person.
• Providing outreach to various communities, particularly those that are underserved.
• Representing RTS at community events.

Under the supervision of the Deputy Director, the Volunteer Coordinator will:

• Create and maintain monthly crisis line schedule; ensure accurate updates of schedule at all times.
• Provide direct ongoing support, supervision, and evaluation to all volunteers.
  • Ensure Sexual Assault Counselors (SACs) are providing services in accordance with RTS’ mission, service standards, and grant objectives.
  • Provide follow‑up telephone calls and advocacy support to SACs, as needed.
  • Coordinate and facilitate monthly continuing education training sessions.
  • Provide written material and other content for the monthly SAC newsletter.
• Coordinate volunteer recruitment efforts; screen and interview applicants for volunteer program participation.
• Support implementation of 80‑hour volunteer sexual assault trainings, three times per year.
  • Co‑facilitate and coordinate the 80‑hour volunteer sexual assault training.
  • Conduct mid‑training evaluations and exit interviews.
• Provide direct support to survivors of sexual assault and their support system, as needed.
  • Act as a backup support to SACs.
  • Answer crisis line calls and meet with walk‑in clients during business hours, as needed.
  • Provide medical/legal accompaniment services to survivors of sexual assault, as needed.
  • Collect, maintain, and input accurate confidential client information into agency’s database.
• Provide prevention and educational presentations to San Mateo County schools, community organizations, and individuals affected by sexual abuse/assault.
• Maintain a positive, professional working relationship with volunteers, clients, the general public, agency staff and community partners at all times.
• Complete monthly reports.
• Perform administrative and operational tasks such as copying, stocking informational packets, and sharing office coverage (e.g. answering phones).
• Adhere to all RTS personnel policies and protocols.
• Perform other agency responsibilities as needed.

• Bachelor’s degree or equivalent career experience required.
• 1-3 years of experience in volunteer program or comparable program coordination.
• Strong leadership skills.
• Must have the ability to establish rapport with diverse groups and individuals.
• Familiarity with San Mateo County and community resources.
• Strong organizational skills, ability to manage and prioritize multiple tasks.
• Excellent interpersonal and communication skills, including ability to listen, clarify, validate, and respectfully challenge.
• Must be a creative thinker who is able to translate RTS’ mission, vision, and values to a wide array of audiences.
• Self‑motivated and a team player; ability to work in a fast‑paced and evolving environment.
• Must bring an eager and open‑minded attitude, including the ability to problem solve as needed.
• Must be comfortable working in a small team environment.
• Excellent writing skills.
• Interest in and commitment to developing or expanding trauma‑focused counseling and advocacy skills.
• Willingness to work flexible hours, including some weekend and evening hours to finish projects on…