Assistant Store Manager

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Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities , with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

As Assistant Manager, you play a key leadership role in the store—often stepping in as the acting Store Manager and preparing to grow into that role yourself. You help bring the Topdrawer story to life through thoughtful leadership, operational ownership, and exceptional customer experience. Whether supporting a Store Manager or leading the store independently, you model creativity, accountability, and quiet confidence.

You are both a mentor to your team and a brand ambassador, connecting people to our products, values, and philosophy of intentional living.

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities , with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

As Assistant Manager, you play a key leadership role in the store—often stepping in as the acting Store Manager and preparing to grow into that role yourself. You help bring the Topdrawer story to life through thoughtful leadership, operational ownership, and exceptional customer experience. Whether supporting a Store Manager or leading the store independently, you model creativity, accountability, and quiet confidence.

You are both a mentor to your team and a brand ambassador, connecting people to our products, values, and philosophy of intentional living.

• Deliver a welcoming, educational, and personalized customer experience
• Model Topdrawer’s values in every interaction, from product storytelling to service follow-up
• Support the Store Manager in building community connections with local partners and creative hubs

• Assist in coaching, onboarding, and training new team members
• Support daily communication and delegation to ensure a smooth and productive shift
• Foster a kind, inclusive, and purpose-driven culture among the team

• Support all operational tasks including opening/closing, inventory receiving, and cash handling
• Maintain visual standards, restocking, and product displays that reflect our curated, elegant assortment
• Collaborate with leadership on launching new products and campaigns

• Help achieve store sales, conversion, and customer experience goals
• Monitor store metrics and assist with strategy adjustments when needed
• Ensure store standards are met in cleanliness, presentation, and team performance.

• A natural collaborator and emerging leader with 1–2 years of retail experience
• Passionate about sustainability, creativity, and intentional living
• Reliable, detail-oriented, and energized by helping others grow
• Skilled in providing elevated customer service and connecting people to products with purpose
• Curious, coachable, and excited to learn more about retail operations and leadership
• Interested in…