Community Account Professional

Job Summary

Responsible for facilitating the penetration growth in assigned Communities by promoting Comcast products including video, high‑speed Internet, voice, XFINITY Home and XFINITY Mobile. Develop strong relationships with property management that are conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned Communities. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales.

Identifies and pitches new opportunities such as Property Management Software (PMS) Integration and Advanced Products. Works with moderate guidance in own area of knowledge.

• Demonstrates advanced knowledge of Comcast products, promoting offerings to assigned Communities.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high‑speed internet, voice, XFINITY Home and XFINITY Mobile.
• Facilitates penetration growth, awareness, retention and interest in XFINITY products at the Community level by leveraging available programs (e.g., on‑site visits with property management staff, property management incentives, partnership with channel resources and distribution of marketing collateral).
• Proactively follows up with customers and property staff as appropriate regarding sales, product, technical, or customer care issues.
• Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of Communities and leverages their support through onsite programs and events.
• Calls on and visits all new build Communities on a regular and consistent basis prior to and following occupancy; manages and attends frequent on‑site events to generate subscriber growth.
• For new build and win back Communities ensures that Comcast services are available prior to occupancy dates.
• Identifies and pitches new opportunities to property management staff of assigned Communities.
• Pitch advanced products to set up leads/meetings for Xfinity Account Executive.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities to own the eco‑system of the Community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Maintains regular, consistent and punctual attendance; must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

• Communication
• Customer Care
• Customer Service
• Sales
• Self Motivation
• Teamwork

• Bachelor's Degree (Preferred)
• Certification (if applicable)
• Relevant
  
  Work Experience:
  
  2‑5 Years

Primary

Location:

California
Pay Range: $74,907.00 – $99,876.00 USD

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting, dependent on job‑related, non‑discriminatory factors such as experience. Most sales positions are eligible for a commission under the terms of an applicable plan, while most non‑sales positions are eligible for a bonus. Additionally, Comcast provides best‑in‑class benefits to eligible employees—including a range of options, expert guidance and always‑on tools to support you physically, financially and emotionally.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.