Community Account Professional

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

Responsible for facilitating the penetration growth in assigned Communities by promoting Comcast products including video, high‑speed Internet, voice, XFINITY Home and XFINITY Mobile. Develop strong relationships with property management that are conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned Communities. Utilizes advanced knowledge of Comcast’s products and services as well as sales process experience to maximize sales.

Identifies and pitches new opportunities such as Property Management Software (PMS) Integration and Advanced Products. Works with moderate guidance in own area of knowledge.

• Demonstrates advanced knowledge of Comcast products, through promoting offerings to assigned Communities. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high‑speed internet, voice, XFINITY Home and XFINITY Mobile.
• Facilitates the penetration growth, awareness, retention and interest in XFINITY products at the Community level by leveraging available programs (e.g., On‑site visits with property management staff, property management Incentives, partnership with channel resources and distribution of marketing collateral).
• Proactively follows‑up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of Communities and leverages their support through on‑site programs and events.
• Calls on and visits all new build Communities on a regular and consistent basis prior to and following occupancy; manages and attends frequent on‑site events to generate subscriber growth. For new build and win‑back Communities ensures that Comcast services are available prior to occupancy dates.
• Identifies and pitches new opportunities to property management staff of assigned Communities. Pitch advanced products to set up leads / meetings for Xfinity Account Executive. Partner with Comcast Business to support current accounts and pitch incremental opportunities to own the eco‑system of the Community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Skills:

Customer Care;
Sales;
Teamwork;
Self‑Motivation;
Communication;
Customer Service.

Education:

Bachelor’s Degree (preferred; may consider extensive related professional experience).

Relevant

Work Experience:

2‑5 Years.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis…