Service Administrator

Service Administrator

We are looking for a Service Administrator to join our team in Burlington.

The Service Administrator needs to be productive in a safe, effective, organized and accurate manner. The candidate is a highly motivated team player who ensures Strongco surpasses our customer’s expectations by completing the duties required in a professional and timely manner.

• Emphasis on providing a superior customer service experience.
• Emphasis on the implementation of a “customer service, customer focused” philosophy within the department.
• Entering and processing Service orders from Shop and Field Service staff; entering technician data for invoicing and purchase orders, and helping the Service Manager and Technicians.
• Preparing service orders for Service Supervisor review and approval within targeted timeframe; the team checks the service orders to see if the warranty is covered or not.
• Ensuring customer accounts are in good standing before processing a Service order for assignment; working with the accounting department to see if the accounts are blocked or not; if blocked it is the accounting department that manages the situation.
• Entering quotations and other documents; verifying all information entered for the proper functioning of the billing.
• Liaising with customers for Service work; following up with customers and all related paperwork.
• Maintaining Service Department documentation; classifying documents for easy retrieval when needed.
• Performing other duties and projects as assigned by the Service Supervisor or Branch Manager.

• Try to solve problems as soon as possible
• Manage priorities
• Excellent written and oral communication skills
• Proficient with time management skills
• Computer literate with Microsoft software and email
• Prior experience is considered an asset.
• Organization
• Attentiveness to the customer's needs
• Multitasking

• Post-secondary education or Office Administrator diploma

It is our expectation that all employees will conduct their work in a safe manner, abide by all safety policies and report all hazardous conditions and unsafe work procedures. Employees will also be required to report any and all incidents/accidents/near misses according to company policies.

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates, including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.