Client Service Representative

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs.

As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals.

You’re flexible to work our banking centre hours which may include evenings and weekends.

To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

• Client engagement – help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving – listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology – become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

• Put clients first and engage with purpose to find the right solutions.
• Go the extra mile because it’s the right thing to do.
• Be goal oriented, motivated by accomplishment, and deliver your best.
• Passionate about people, learn, and bring curiosity.
• Respect different perspectives and learn from the experiences of others.
• Live our values – trust, teamwork, and accountability.

At CIBC, your goals are a priority. We strive to create opportunities that tap into your potential and give you a career, not just a paycheck.

• Competitive salary and incentive pay.
• Banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers, our social, points‑based recognition program.
• Paid Purpose Day for growth and development.

CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience.

If you need accommodation, please contact Mailb

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.

Job Location:

Burlington Banking Centre

Employment Type:

Regular

Weekly

Hours:

15

Required Skills:

Banking, Client Loyalty, Client Relations, Client Service, Customer Experience (CX), Teamwork