Portfolio Manager - EOM programs

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Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non‑captive, non‑bank commercial finance company in North America. Constantly growing and transforming, we contribute to a prosperous and sustainable future by creating social value through optimizing the potential of assets.

Joining Mitsubishi HC Capital Canada means becoming an integral part of an experienced team offering flexible commercial financing solutions adapted to the needs of Canadian businesses. We stand out thanks to a collaborative culture focused on the well‑being of our employees, accountability and career development, open‑mindedness, inclusiveness, and positive leadership in our daily activities. In addition, a sales team specializing in sustainable development and a community action committee allow us to make a significant social and environmental difference.

About
The Portfolio Manager is responsible for managing a portfolio of commercial floorplan dealers and vendor partners across truck, trailer, construction, and specialty vehicle segments supporting the Inventory Finance portfolio of dealers located in the US and Canada. The Portfolio Manager consistently delivers exceptional service levels while ensuring robust portfolio and risk control. The role focuses on risk mitigation and collections, acting as a front‑facing representative of the company.

The Portfolio Manager leads coordination of the inventory inspection (floorplan audit) function and is the primary contact with field auditors, reviewing and analyzing results and irregularities. The Portfolio Manager spearheads the collection of all dealer accounts including principal, interest, curtailments, and maturities.

Responsibilities

Provide exceptional customer service to dealer and manufacturer partners. Interface as necessary to resolve operational issues or concerns and provide support for various inquiries. Collaborate and effectively communicate with Mitsubishi staff members across USA and Canada as needed.

Interact with dealers & manufacturers via phone and email to handle all aspects of account management and customer service.

Act as the primary contact for the ongoing inventory inspection process performed by a given audit provider. Lead reconciliation of inspection results with dealers, identify areas of concern, and ensure the Wholesale system accurately reflects collateral status and that collection notes are up to date. Communicate with audit providers as necessary to address special requests and service‑related concerns.

Lead collection activity and portfolio management with consistent operational cadence. Initiate contact with delinquent dealers with appropriate frequency to resolve issues and secure payments. Identify and escale problematic situations as they arise, communicating frequently with the Funding & Operations Manager and the Risk Department.

Leverage the Wholesale system to fully document all dealer‑related activities, conversations, and correspondence in a timely manner.

Obtain and forward all necessary documents for requests to modify curtailments and maturities to the Credit team.

Collaborate closely with the Funding & Operations Manager to meet or exceed monthly portfolio KPI’s and mitigate risk while identifying potential problem accounts.

Coordinate with Funding & Operations Manager on escalated and sensitive collection activity, including demand and default notices, repossessions, and commencement of legal action if necessary.

Participate in company training as required and assist with training new members of the Inventory Finance team.

Serve as lead contact on key Vendor / Portfolio program relationships.

Prepare designated reports on managed programs and portfolio relationships.

Contribute to the creation of policies and procedures for the IF teams in the US and Canada.

Play an active role in streamlining and maximizing process efficiencies, automating routine processes wherever possible.

Assist / back‑up Manager on Portfolio Management duties as needed.

Perform…