Full Time Key Holder - Mapleview Mall

Come and join one of the world’s top footwear companies
GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word "geo" (earth), and "x", a letter-element symbolizing technology.
At GEOX our vision is to put our absolute best in everything we do. We are always open to changing and improving . We identify , through constant research , the most advanced technologies and the latest trends , so that we can eventually incorporate them in our unique products .
GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of our team:
WHY WORK WITH US!
Merchandise discount program
Career advancement
Group benefit plan

Job title:

Key Holder

Reports to:

Store Manager

Key Responsibilities:

PEOPLE MANAGEMENT   On-boarding: embrace new and promoted employees within the team and promote accelerated productivity
Training: provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance
Evaluating: use the Performance Tools to share informal and formal feedback for continuous improved performance; share observations with Store Management
Great Fun Atmosphere - foster a fun and motivating work environment by building positive relationships & maintaining open two-way communication channels with the team and Head Office
Customer Experience  Service Model Ambassador:  Lead by example
Handle complex customer service situations with a sense of urgency and escalates service issues when appropriate
Ensure every team member delivers the GEOX Service Model in every customer interaction in a friendly, helpful and sincere way that results in an exceptional customer experience
Resolve customer service discrepancies in a positive and professional manner for a win/win outcome
Leverage all customer services to build further loyalty by capturing every customer e-mail to build

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