Associate Account Manager

Overview

We are seeking a detail-oriented and proactive individual to support our sales and account management team. This role is ideal for someone looking to gain experience in a relationship-driven environment and can become the bridge between clients, internal teams, and operations.

You will play a key role in supporting the Account Manager with client accounts from initial inquiry through order fulfillment, ensuring a smooth, professional, and high-touch customer experience.

• Serve as a support contact for house accounts
• Assist Account Managers with day-to-day client communications
• Respond promptly to client inquiries regarding quotes, orders, timelines, and product information
• Maintain strong, professional relationships with clients through clear and timely communication
• Help prepare quotations and order documentation
• Track orders from confirmation through production, shipping, and delivery
• Coordinate with internal teams (sales, operations, logistics, production) to ensure timelines are met
• Proactively flag potential delays or issues and help identify solutions

• Maintain accurate client records, pricing, and order details in CRM and internal systems
• Assist with invoicing, documentation, and follow-up as needed
• Organize files, specifications, and correspondence related to each account
• Support reporting, forecasting, and account tracking

• Help resolve client concerns with professionalism and urgency
• Identify opportunities to improve processes, communication, and client experience
• Support special projects related to sales operations, marketing, or customer success

• 2+ years of experience in account support, customer service, sales coordination, or administrative support
• Strong organizational skills with excellent attention to detail
• Exceptional verbal and written communication skills
• Comfortable managing multiple priorities and deadlines
• Proficient with CRM systems, Microsoft Office / Google Workspace
• Experience in B2B sales
• Highly organized and dependable
• Client-focused with a professional and friendly demeanor
• Proactive problem solver who takes ownership and accountability
• Comfortable working independently while supporting a team
• Adaptable and eager to learn product details and processes

• Opportunity to grow and develop within the company
• Supportive, collaborative team environment
• Be part of a well-established organization with over 50 years of industry experience, while contributing to continued growth and innovation within the healthcare space