Customer Service Representative

Job Details

Position Title: Customer Service Representative

Wage: $13.00+ per hour, depending on experience

Shift: 1st

Hours: 8:30am-5:00pm (Mon-Fri)

Are you a great communicator who loves helping others and takes pride in delivering top‑notch service? We’re looking for a dedicated Inbound Customer Service Representative to join a growing team in Burlington, IA! In this role, you’ll be the friendly and professional voice of this company. They are proud of their stellar reputation for exceptional service, and are looking for individuals who share their commitment to integrity, teamwork, and creating positive customer experiences every day.

• Answer and manage inbound calls efficiently and professionally.
• Provide clear and accurate explanations regarding account information, service charges, and payment options.
• Process and verify account data with precision and accuracy.
• Negotiate payment deadlines, establish payment plans, and process payments in compliance with company and industry regulations.
• Research and update consumer contact information using internal systems and approved resources.
• Maintain organized, detailed, and accurate records of all customer interactions.
• Ensure compliance with all applicable policies, procedures, and regulatory standards, including HIPAA and FDCPA.
• Maintain confidentiality and professionalism when handling sensitive or private information.
• Support and contribute to a collaborative, respectful, and team‑oriented work environment.
• Promote the company’s values of integrity, accountability, and service excellence.
• Demonstrate initiative, reliability, and a self‑motivated approach to achieving both individual and team performance goals.
• Perform other related duties as assigned.

• High school diploma or equivalent required; additional education or experience in customer service or related fields is preferred.
• Strong verbal and written communication skills with a professional demeanor.
• Ability to manage a high volume of calls while maintaining a calm and courteous attitude.
• Proficiency with Microsoft Office Suite and general computer competency.
• Strong analytical and problem‑solving skills with exceptional attention to detail.
• Understanding of confidentiality and regulatory standards (HIPAA, FDCPA, etc.).
• Ability to work independently and collaboratively within a team setting.
• Ability to remain seated at a workstation for extended periods.
• Ability to operate a computer, telephone, and other standard office equipment.

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We are proud to be an equal opportunity employer.