Resort Club Representative

Pay:

$15.50/hour (including premium pay) with 40 (full-time) / 20 (part-time) hours of Paid Time Off upon hire

The Resort Club Representative is the first point of contact for guests engaging with Great River Casino Resort's loyalty program. This role requires a guest-first attitude and a strong ability to explain benefits, register new members, and support casino marketing events. The ideal candidate is outgoing, tech-savvy, and thrives in a high-energy environment.

• Enroll guests in the Resorts Club loyalty program and ensure accurate account setup.
• Promote club benefits, events, and current promotions.
• Assist with promotional activities, giveaways, and drawing events.
• Maintain an orderly and professional front desk area.
• Accurately document transactions, prizes, and guest interactions.
• Answer guest questions and address concerns promptly and professionally.
• Cross-promote amenities, hotel, dining, and entertainment options.
• Follow all company policies and gaming regulations.

• Casino environment with exposure to noise and secondhand smoke
• Standing or walking for extended periods
• Frequent interaction with the public

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Excellent interpersonal and communication skills
• Comfortable with computers and data entry
• Ability to work flexible shifts, including nights, weekends, and holidays
• Must be 18 years of age or older
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission license

Full-time, Part-time

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location:

In person