Department Manager; Burlington, IA)

Overview

Buffalo Wild Wings is hiring Department Managers. Responsibilities span Heart of House, Bar, and Hospitality departments with the goal of delivering an exceptional guest experience in a fast-paced environment. The organization emphasizes team development, standards of conduct, profitability, and professional growth within World Wide Wings, a growing franchisee of BWW operating over 60 restaurants in 7 states.

Location:

974 Lawrence Drive, Burlington, IA 52601

Competitive salary with monthly bonuses and a comprehensive benefits program including a guaranteed match to your 401(k) contribution. Travel and professional development opportunities are supported as part of our commitment to growing leaders.

• Lead and inspire Team Members to deliver top-tier service and unforgettable guest experiences across Heart of House, Bar, and Hospitality departments.
• Coach, train, and develop your team; build an all-star lineup every day.
• Own execution across operations, including guest engagement, quality, speed, and accuracy.
• Champion a clean, safe, and compliant environment across all areas; ensure adherence to health and safety standards.
• Bring energy to in-house promotions, local marketing, and fan engagement initiatives.
• Direct staffing, recruitment, interviewing, hiring, orientation, training, and ongoing development to maintain department staffing above guidelines.
• Coordinate with other Department Managers on hiring decisions to ensure growth opportunities for team members.
• Plan weekly department schedules within budgeted labor guidelines and manage department-level budgets.
• Develop and implement incentive programs and contests; motivate participation in company promotions.
• Provide regular performance feedback and conduct timely appraisals and development plans.
• Administer merit increase processes and assist General Manager with coaching managers on performance management.
• Oversee training weeks and ensure proper scheduling of department modules.
• Utilize support teams and subject matter experts when needed; provide coaching to ensure execution of service standards and guest experience.
• Communicate effectively with direct reports; conduct departmental meetings to review successes, procedures, and opportunities.
• Ensure department members have current state-required training and permits; manage guest feedback programs and respond to food quality concerns promptly.
• Use Guest Experience Management (GEM) to provide feedback and adjust practices to enhance guest satisfaction.

• Facilitate adherence to new food product rollouts; ensure menu specs, recipes, wall charts, and department systems are followed.
• Monitor food quality, portioning, and vendor performance; maintain inventory accuracy and safe handling.
• Analyze performance measures (GEM, QSCs, audits, P&L) and implement corrective action plans; follow up on plan completion.
• Perform administrative functions (invoices, inventory, end-of-day procedures) and monitor department equipment for timely repairs.
• Maintain compliance with Board of Health and food safety practices; address BOH and Steritech issues promptly.
• Coordinate bar product rollouts and ensure bar systems (alcohol incident logs, bar line checks, prep lists) are used appropriately.
• Collaborate with bartenders, bar servers, and management to address opportunities and uphold standards.

• Heart of House: manage food cost, labor, inventory, and implement action plans to meet P&L targets.
• Bar Department: manage beer, liquor, beverage costs, inventory, waste, comps, voids, discounts; drive bar sales through incentive programs.
• Hospitality: assist with local restaurant marketing execution and sales-building incentives; perform other duties as…