Cross-Utilized Airport Agent - Southeast Iowa-Burlington Regional Airport

Cross-Utilized Airport Agent - Southeast Iowa-Burlington Regional Airport (FT)

Salary Range $15.00 Hourly Position Type Full Time Education Level High School Travel Percentage Negligible Category Transportation

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

The starting hourly rate for this position is $15.00. Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $20.00. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year. When you work on a Contour observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate.

Specific information regarding Contour's observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

The Cross-Utilized Airport Agent plays a key role in delivering Contour's commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations. Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments.

Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation.

• Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
• Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.
• Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
• Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.
• Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.
• Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
• Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements.
• Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency.
• Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies.
• Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner.
• Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft.
• Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues.
• Perform duties of a Ground Security Coordinator (GSC) in compliance with the Company's security program.
• Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo.
• Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.
• Assist in ramp set-up and ensure proper storage of equipment and baggage.
• Perform additional duties as assigned by station leadership or Company management.

• Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments.
• Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or…