Sales Administrator

NETZSCH Instruments North America, LLC (Burlington, MA) is the U.S. subsidiary of a well-established, mid-sized German manufacturer of advanced instrumentation for thermal analysis, calorimetry, and thermophysical property measurement. The company also operates commercial testing laboratories in Germany, the United States, and China.

NETZSCH is a recognized market leader in thermal analysis, with a strong global presence across Europe, Asia, and North America. Due to continued growth, we are seeking a Sales Administrator based in our Burlington, MA corporate office.

The Sales Administrator is responsible for order management, logistics coordination, and administrative support across sales and service operations.

• Manage customer and internal orders from entry through fulfillment and invoicing
• Maintain accurate data across ERP (e.g., SAP), and CRM
• Track order status and respond to customer and internal inquiries
• Coordinate with internal teams to ensure timely and accurate order execution
• Manage domestic and international shipments, including preparation of required documentation
• Prepare operational documents, including commercial invoices, tax exemption certificates, and W-9 forms
• Prepare quotes for spare parts, service visits, and repairs
• Provide administrative and operational support as required

• 2–5 years of experience in sales support, order management, administration, or logistics
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience managing multiple priorities in a high-volume environment
• Strong written and verbal communication skills

NETZSCH offers a competitive compensation and benefits package.