Part Time Patient Check-In Representative

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Position involves duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient‑clinician relationships. In addition to core responsibilities, handles significant higher‑level administrative tasks.

Schedule: Part‑time weekend position. Will be working every Saturday & Sunday, 9:30 am – 2:00 pm.

Location: 20 Wall St., Burlington, MA 01803

Department: Central Check‑In

• Completes check‑in process including general health screening procedures to notify clinical unit patients who have arrived and directs patients according to service line customer service standards.
• Identifies patients with incomplete registrations and, if needed, calls Central Registration Office or scans insurance card for follow‑up.
• Ensures patients are registered with the correct accounts, verifies and updates demographic and insurance information, and ensures all required forms are completed and signed for compliance or billing purposes.
• Collects payments, co‑payments, and past‑due balances and posts them to the appropriate account and date of service.
• Completes end‑of‑day cash processing reconciliation by balancing the daily deposit with the Resolute user batch, completing all cash‑related forms, and making the daily deposit at the drop safe. Adheres to all established cash receipts policies and procedures.
• Will perform daily business office cashier functions assigned for business needs including:
  • Receives funds from users in practice areas, counts money to verify cash receipts, researches and resolves problems with transactions and balances, and reconciles daily practice collections to the Daily Collection Repost (DCR).
  • Prepares daily bank deposits for the practice and transports the deposit to the Garda drop safe with either security or building services escort.
  • Balances cash and receipts, prepares and provides cash receipts with required reconciliation and tally documents, and maintains ongoing daily and monthly area statistics. Reports may include the user batch report and a copy of the DCR.
  • Runs and/or reviews end‑of‑day reports, identifies variances, follows up with users for corrections, tracks errors and losses to ensure accuracy, and communicates with area supervisors or end users when expected collections are not received or an error is discovered.
  • Posts payments (e.g., petty cash checks), researches discrepancies between posted balances and deposits (e.g., bank discrepancy/variances), makes adjustments into Epic's Resolute as needed, and works with Billing Operation staff to resolve Resolute posting errors.
  • Ensures change is available daily for department users, prepares daily change banks, separates banks from the daily deposit to ensure availability for the next day’s collection, and performs periodic confirmation counts on department cash change banks. Places coin orders as needed through Bank of America to ensure availability of change on site.
  • Provides regular feedback and individual training to site staff regarding cash handling and end‑of‑day deposit procedures.
  • Maintains and routinely updates the required cash handling forms, keeps adequate supplies of such forms for all departments, and orders, maintains and distributes supplies including all collections and bank deposit forms, imprinted deposit slips, bank deposit bags, and other related items.
  • May review, research, and correct information as needed for work business reports or work queue, including but not limited to incoming referral work queue, missing coverage reports, and…