Product Implementation and Catalog Manager, Supplier Solutions

Product Implementation and Catalog Manager, Supplier Solutions

Burlington MA

Job Title: Product Implementation and Catalog Manager, Supplier Solutions

Location: Burlington, MA
Department: Customer Success

FLSA Classification: Exempt

Job Type: Hybrid (1-2 days on office required)
Reports to: Director of Implementation

Direct Reports: NA

About Prendio | Bio Procure

At Prendio | Bio Procure, we’re more than a procurement service; we’re a trusted eProcurement partner focused on finding savings and extending the cash runway for early-stage and growing life sciences companies bringing life‑changing therapies to market. Our mission is to make procurement faster, easier, and more cost‑effective so scientists can stay focused on their groundbreaking research. We operate in a fast‑paced, highly collaborative environment where attention to detail is balanced with agility, problem‑solving, and innovation to drive success.

Prendio, a leading cloud‑based procurement platform dedicated to the life sciences sector, is seeking an experienced Product Implementation and Catalog Manager
. In this hybrid role, based in Burlington, MA, you will ensure the successful implementation and ongoing maintenance of the Prendio marketplace integrations and Prendio hosted catalog content. We are looking for an action‑oriented and outcomes focussed professional that is experienced in project management, has technical expertise in B2B e‑commerce solutions, and has a growth mindset orientation. If you’re passionate about driving marketplace and operationalizing integrations, this role is for you.

Role Summary

As the Product Implementation and Catalog Manager you will be responsible for the successful implementation of our supplier e‑commerce punchout integrations with the Prendio marketplace as well as the rollout of these punchouts for our e‑procurement users. In addition, you will be responsible for working cross functionally to optimize and maintain the Prendio hosted catalog environment. This role involves managing the entire implementation lifecycle, from initial planning and kickoff to deployment, training, and post‑implementation support including ongoing uptime and technical updates as appropriate.

The ideal candidate will possess a blend of technical expertise, project management skills, and a customer‑centric approach to ensure seamless product integration and client satisfaction. You will collaborate closely with cross‑functional teams, including sales, product, engineering, account management, and operations, to deliver solutions that meet our clients' unique needs and drive product adoption.
Key Responsibilities

• Manage End‑to‑End Implementation Process: Develop, document, and refine a repeatable and scalable process for delivering implementations on‑time and with high quality.
• Implementation Project Management: Author and track against detailed project plans that include scope, timelines, resources, and risk mitigation as appropriate.
• Primary Implementation Touchpoint: Demonstrate a high level of professionalism and customer centricity as the primary technical implementation touchpoint for Prendio’s supplier base.
• Implementation Troubleshooting: Work across product, engineering, sales and account management to solve implementation problems as they arise and ensure the successful delivery and ongoing performance of Prendio punchouts.
• Daily Management: Define and maintain a KPI framework, tracking punchouts uptime, implementation timelines, and ongoing punchout performance.
• Smooth Transition from Sales to Account Management: Ensure a smooth transition from sales through implementation and into account management.
• Documentation: Document implementation processes, best practices, and knowledge base articles.

Qualifications

• Bachelor's degree in a relevant field such as Management Information Systems, Information Technology, or a related discipline.
• 5+ years of experience in product implementation, project management, or a similar client‑facing role.
• Strong technical aptitude and experience with e‑commerce B2B integrations including but not limited to APIs, EDIs, etc.
• Strong grasp of cXML standards and a demonstrated ability to understand and…