Sales Operations Generalist

Job Summary

As a Sales Operations Generalist at JCI, you will support the day-to-day execution of our commercial operations. Reporting to the Commercial Operations Manager, you will manage the processes that keep customer orders moving from initial receipt to fulfillment and invoicing.

• Execute the full sales operations workflow, including order entry, review, customer portal coordination, invoicing, and recurring sales reporting.
• Maintain accuracy and timeliness of all transactional commercial activity.
• Support the commercial sales team in resolving customer issues, including order and invoicing questions, order status updates, and processing returns.
• Coordinate internally to ensure timely resolution of customer requests.
• Maintain data hygiene and accuracy for opportunities and customer records in the CRM system.
• Generate and distribute regular reports on pipeline and sales activity KPIs.
• Validate orders against export/import compliance requirements in coordination with the Global Trade Compliance team.
• Ensure required documentation is collected, maintained, and stored, and serve as the primary liaison between the Stack Forging Thermal Solutions team and the Global Trade Compliance team for order-level compliance execution.

• Bachelor’s degree in business, finance, operations, or a related discipline.
• 2-4 years of experience in sales operations, business operations, or finance; preference for manufacturing organization experience.
• Strong attention to detail and ability to manage transactional work accurately.
• Ability to balance multiple concurrent requests, coordinate across functions, and timely escalations to maintain momentum.
• Strong written and verbal communication skills and ability to work effectively across functions.
• Experience in a high-growth environment where processes are still being defined.
• Proficiency in CRM and related systems;
  Salesforce experience preferred.
• Familiarity with export/import regulations (EAR/ITAR) and standard compliance practices.

Salary range: $55,000 - $82,000. Position includes a competitive benefits package.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, please refer to the EEO policy.

If you are an individual with a disability and require an accommodation during the application process, please let us know.