Sales Operations Generalist

Build your best future with the Johnson Controls team!

Who we are:

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.

We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care.

• On-the-job/cross-training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

Thermal constraints limit AI infrastructure, semiconductor equipment, power electronics, and defense systems. JCI removes those constraints. Enabled by the Stack Forging™ process, JCI produces high-performance thermal components and cooling loop solutions — purpose-built for direct integration into AI, HPC, and mission-critical systems. JCI has built the industry's leading thermal management platform for the applications that demand it most.

As a Builder on the Stack Forging Thermal Solutions team at Johnson Controls, you'll join a team of sleeve-rollers who set a high bar for themselves and their co-workers. We foster a collaborative culture with no silos, where everyone is encouraged to think out loud. If you are passionate about your craft and don't give up until you've found a way, you will make an ideal Builder!

As a Sales Operations Generalist at JCI, you will play a critical role in supporting the day-to-day execution of our commercial operations. Reporting to the Commercial Operations Manager, you will manage the processes that keep customer orders moving from initial receipt to fulfillment and invoicing. You will work across sales, finance, operations, and trade compliance to ensure transactions are executed accurately, issues are resolved promptly, and customers receive a high level of service.

You are highly organized, execution-focused, and reliable in managing recurring operational workflows. You take ownership of transactional processes and ensure accuracy even when handling multiple parallel requests. You are comfortable working across teams to resolve issues quickly and keep commercial operations moving smoothly. You follow established processes closely while identifying practical improvements to increase speed, accuracy, and clarity.

Responsibilities are subject to change based on shifting business needs

• Sales Operations Management: Execute the full sales operations workflow, including order entry and review, customer portal coordination, invoicing, and recurring sales reporting. Maintain accuracy and timeliness of all transactional commercial activity.

• Customer Service Support: Support the commercial sales team in resolving customer issues, including order and invoicing questions, order status updates, and processing returns. Coordinate internally to ensure timely resolution of customer requests.

• CRM Administration: Maintain data hygiene and accuracy for opportunities and customer records in the CRM system. Generate and distribute regular reports on pipeline and sales activity KPIs.

• Trade Compliance Coordination: Validate orders against applicable export/import compliance requirements in coordination with the Global Trade Compliance team. Ensure required documentation is collected, maintained, and properly stored. Serve as the primary liaison between the Stack Forging Thermal Solutions team and the Global Trade Compliance team for order-level compliance execution.

• Education: A Bachelor's degree in business, finance, operations, or a related…