Sales Operations Generalist

What We Offer

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care.

• On-the-job/cross-training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

Thermal constraints limit AI infrastructure, semiconductor equipment, power electronics, and defense systems. JCI removes those constraints. Enabled by the Stack Forging™ process, JCI produces high-performance thermal components and cooling loop solutions — purpose-built for direct integration into AI, HPC, and mission‑critical systems. JCI has built the industry's leading thermal management platform for the applications that demand it most.

As a Builder on the Stack Forging Thermal Solutions team at Johnson Controls, you'll join a team of sleeve‑rollers who set a high bar for themselves and their co‑workers. We foster a collaborative culture with no silos, where everyone is encouraged to think out loud. If you are passionate about your craft and don't give up until you've found a way, you will make an ideal Builder!

As a Sales Operations Generalist at JCI, you will play a critical role in supporting the day‑to‑day execution of our commercial operations. Reporting to the Commercial Operations Manager, you will manage the processes that keep customer orders moving from initial receipt to fulfillment and invoicing. You will work across sales, finance, operations, and trade compliance to ensure transactions are executed accurately, issues are resolved promptly, and customers receive a high level of service.

You are highly organized, execution‑focused, and reliable in managing recurring operational workflows. You take ownership of transactional processes and ensure accuracy even when handling multiple parallel requests. You are comfortable working across teams to resolve issues quickly and keep commercial operations moving smoothly. You follow established processes closely while identifying practical improvements to increase speed, accuracy, and clarity.

Responsibilities are subject to change based on shifting business needs.

• Sales Operations Management: Execute the full sales operations workflow, including order entry and review, customer portal coordination, invoicing, and recurring sales reporting. Maintain accuracy and timeliness of all transactional commercial activity.

• Customer Service Support: Support the commercial sales team in resolving customer issues, including order and invoicing questions, order status updates, and processing returns. Coordinate internally to ensure timely resolution of customer requests.

• CRM Administration: Maintain data hygiene and accuracy for opportunities and customer records in the CRM system. Generate and distribute regular reports on pipeline and sales activity KPIs.

• Trade Compliance Coordination: Validate orders against applicable export/import compliance requirements in coordination with the Global Trade Compliance team. Ensure required documentation is collected, maintained, and properly stored. Serve as the primary liaison between the Stack Forging Thermal Solutions team and the Global Trade Compliance team for order‑level compliance execution.

• Education: A Bachelor's degree in business, finance, operations, or a related discipline is required.

• Experience: 2‑4 years of experience in a sales operations, business operations, or finance environment. Preference for previous experience in a manufacturing organization.

• Attention to Detail: Demonstrated ability to manage transactional work accurately, maintain complete records, and identify discrepancies before they impact customers or operations.

• Coordination & Prioritization: Ability to balance multiple concurrent requests, coordinate across functions, and elevate issues appropriately to maintain momentum.

• Communication &
  
  Collaboration:
  
  Strong written and verbal communication skills with the ability to work effectively across functions and maintain professional relationships with internal stakeholders and external customers.

• Adaptability: Experience in a high‑growth environment…