Customer Service Representative
Listed on 2026-06-26
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Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep, Bilingual
Hybrid (3 days onsite - prefer Tue/Wed/Thu)
Hours- 8-4 or 9-5 EST
$28-32 hr
Must Haves- 5+ years of customer service experience
- Net Suite
- MS Office
- Publishing, Software or E-commerce industry
The Customer Service Rep will assist customers by resolving inquiries via phone/email, troubleshooting digital access issues, and providing specialized support for law school materials like study aids and casebooks.
ResponsibilitiesCustomer Support:
Responding promptly to inquiries from students, professors, and librarians via email, phone, or chat.
Technical Support:
Assisting with access to digital platforms and navigating e-books.
Order Fulfillment:
Assisting with orders, returns, and access code issues for legal textbooks, and study aids.
Relationship Management:
Building relationships with faculty to support classroom needs and adoption of materials.
Issue Resolution:
Identifying and solving issues related to digital access, shipment, or product content.
Communication
Skills:
Strong written and verbal communication skills.
Technical Proficiency:
Proficiency with Microsoft Office (Word, Excel) and Net Suite or similar ERP systems.
Attention to Detail:
High attention to detail for managing orders and customer inquiries.
Knowledge:
Background in, or familiarity with, the legal academic market (law school, legal education) is preferred
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