Customer Care Specialist

We are currently building up a new Customer Frontline department to care for our global customers  team is located in Helsinki, Finland and
Burlington, MA,United States. Our mission is to provide world-class customer experience to all our global customers. We seek to simplify the customer experience by offering a single contact point and assigning the appropriate Vaisala expert to find a solution. Customers are the center of our operations, and our success is measured through customer satisfaction and the quality of our service. We are now looking for a
Customer Care Specialist
to care for our global customers across multiple industries for a
hybrid
(3 days in-office) schedule.

What’s Your Role?

• Be an integral part of a newly established department within a growing global organization
• Function in frontline role as primary interface with Vaisala customers; via phone, email, chat, and service tickets
• Document customer interactions with accurate and detailed records in company CRM (Salesforce)
• Collaborate with cross functional peers to exceed customer expectations and discover opportunities for improvement
• Provide feedback that will help shape the Customer Frontline department’s operations and further develop the customer experience
• Continuously learn about innovative products and services
• Work with various stakeholders throughout the organization and across the world

What will you bring?

• High school diploma and 1-3 years of experience as direct point of contact in customer centric role
• Passion about the customer experience; possessing the ability to identify customer needs and discover ideal customer solutions
• Bilingual in Spanish desired, not required
• Willingness and ability to work both as core member of a team and independently
• Excellent communication, muti-tasking, prioritization, and time management skills
• The desire to develop and grow, with an eagerness to learn new things
• The flexibility to seamlessly adapt in a never-changing environment
• A great deal of personal integrity – making decisions in line with Vaisala’s core values
• High level of comfort communicating with customers through telephonic and digital channels
• Ability to simultaneously navigate and learn multiple systems and programs
• Competency with Microsoft Office Suite and CRM tools – Salesforce knowledge is a plus

ANTICIPATED SALARY RANGE:$60,000 - $70,000 base salary with our annual performance bonus plan (on top of base compensation). Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below. Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Additionally, we offer our employees a competitive benefits package which is outlined below. Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment process consists of 2 or 3 meetings, including a discussion with the team members. This position will report to our Customer Care Manager, based in Burlington, MA.

Profile description:

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study.

Our team of close to 2,500 experts and 62 nationalities around the world…