Eyes - EyeCare Advisor

GENERAL FUNCTION

The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. The Advisor ensures that all patients receive the highest quality optometric care and helps the store meet its key performance indicators by supporting the Doctor in the routine practice of optometry under the guidance and supervision of the Store Manager, in accordance with state law and company policies.

• Greets customers promptly, within 30 seconds.
• Answers the telephone within three rings in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services, and the appropriate time frame in the Doctor’s office.
• Reviews patient prescriptions and information carefully, identifying special needs and consulting with the Optician, Managing Doctor, or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies unsatisfied customers and acts quickly to resolve issues.
• Demonstrates knowledge of appointment-booking/scheduling procedures and computer operation.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact-lens orders, processes shipments, and submits invoices for payment.
• Operates the POS system terminal, inputting customer/patient and prescription information accurately.
• Takes pride in the appearance of the store and ensures visual displays comply with company guidelines.
• Maintains a safe working environment for all associates and patients.
• Quickly adapts to changes in store promotions using appropriate staff communications, graphics, and point-of-purchase materials.

• Demonstrates strong product knowledge and accurately describes the features and benefits of various lenses and frames.
• Assists customers in selecting frames and lenses that best suit their vision, lifestyle, and budget.

• Performs all pre-examination testing accurately and explains procedures and measurements to patients.
• Provides coaching and guidance on contact-lens care and handling, utilizing clinical and product knowledge.
• Maintains and disinfects contact-lens inventory and provides clinical support to the optometrist as needed.

• High school graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Excellent communicator and active listener.
• Problem‑solving ability.
• Familiarity with cash registers, computers, and calculators.
• Sales skills.
• Proficient basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Pay Range: $19.81 – $28.01 per hour. Compensation is determined by geography, experience, qualifications, skills, and local minimum wage requirements. Candidates may also receive a competitive bonus and/or commission plan, complementing a comprehensive rewards package that may include health care, retirement savings, paid time off/vacation, and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.