Public Health Subject Matter Expert; SME

Public Health Subject Matter Expert (SME)
Public Health Subject Matter Expert (SME)

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This range is provided by 813 Consultants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $/yr

Job Title:

Public Health Subject Matter Expert (SME)

Role Summary:

The Public Health SME will provide deep subject matter expertise to support the Salesforce Public Sector Solutions (PSS) & Data Analytics implementation for a state agency. This individual will serve as a bridge between public health practice and technology, ensuring that the Salesforce platform reflects the real world needs of local and regional public health agencies.

Success in this role requires not only technical understanding of public health programs but also a high degree of empathy, collaboration, and cultural competence. The ideal candidate will work closely with diverse stakeholders including state officials, local health departments, and implementation partners, with the ability to listen actively, build consensus, and translate program needs into actionable system designs. A collaborative spirit and a commitment to health equity are critical.

Key Responsibilities:

Public Health Program Expertise

• Serve as a trusted expert on local public health programs, policies, and operations within Massachusetts.
• Translate programmatic goals, regulations, and data collection requirements into system specifications.
• Ensure that system design supports the core tenets of the Framework for Local Public Health and aligns with statutory requirements and reporting obligations.
• Collaborate with Business Analysts, Product Managers, and Developers to co-design user stories, workflows, and validation rules grounded in actual public health operations.
• Participate in agile sprint ceremonies (backlog grooming, sprint planning, demos, UAT) to ensure platform development remains aligned with the client's needs.
• Guide the structuring of case management and service tracking modules in Salesforce to reflect local board of health functions.

Change Management & Training

• Support training content development for local public health staff and the client's personnel by ensuring public health relevance and accuracy.
• Participate in knowledge transfer sessions and stakeholder briefings, representing the public health perspective on system decisions.
• Promote system adoption by helping end users connect system features to their daily public health responsibilities.

Stakeholder Engagement

• Work directly with program directors, local public health authorities, and community partners to gather feedback, clarify needs, and co-develop solutions.
• Act as a champion for the local public health perspective during technical discussions and decision making.

Required Qualifications:

• Experience supporting technology modernization efforts in public health settings.
• Minimum 5 years of experience working in or with state/local public health agencies (preferably Massachusetts).
• Demonstrated understanding of local board of health operations, public health assessments, and service delivery.
• Strong communication skills and ability to collaborate across technical and non-technical teams.

Preferred Qualifications:

• Master’s or Doctoral degree in Public Health, Epidemiology, Environmental Health, or a related field.
• Familiarity with Salesforce Public Sector Solutions (PSS) or prior involvement in a Salesforce or Data analytics implementation project.
• Knowledge of Massachusetts public health systems, laws (e.g., M.G.L. c.111), and strategic priorities.
• Strong understanding of Massachusetts’ Blueprint for Public Health Excellence, particularly its emphasis on shared services, data driven decision making, and strengthening local public health capacity.

Seniority level

• Seniority level Director

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Information Technology, Project Management, and Analyst
• Industries Technology, Information and Media, Public Health, and Health and Human Services

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