Part Time Patient Check-In Representative

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position in this function involves Part Time Patient Check-In Representative duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient‑clinician relationships. In addition to core responsibilities, handles significant higher‑level administrative tasks.

Under the direction of the Supervisor or Regional Manager of Central Check‑In Operations, the Part Time Patient Check‑In Representative greets and completes appointment check‑in for all patients. Verifies patient demographics and insurance information, updating changes in the Practice Management System as needed. Obtains and enters appropriate referral information. Ensures all patients have completed and signed all required forms and collects expected payments for visit and outstanding balances.

Role may vary based on the size of the practice.

Schedule: This is a Part‑Time weekend position. Will be working every Saturday & Sunday, 9:30am - 2pm.

Location: 20 WALL ST. BURLINGTON, MA 01803

Department: Central Check‑In

• Completes check‑in process including general health screening procedures to notify clinical unit patients who have arrived and directs patients according to service line customer service standards
• Identifies patients with incomplete registrations and may update info; calls Central Registration Office or scans insurance card as needed for follow up by Central Registration
• Ensures patients are registered with the correct accounts. Verifies and updates demographic and insurance information. Ensure all patients have completed and signed registration, NPP non‑covered services waiver forms and any other applicable forms as required for compliance or billing purposes
• Collects payments, co‑payments, and past due balances and posts payments to appropriate account and date of service
• Completes end of day cash processing reconciliation by balancing daily deposit with Resolute user batch, completes all cash related forms and makes daily deposit at drop safe. Adheres to all established cash receipts policies and procedures
• Will perform daily business office cashier functions assigned for business needs including:
  • Receives funds from users in practice areas. Counts money to verify cash receipts. Researches and resolves problems with transactions and balances. Reconciles daily practice collections to the Daily Collection Repost (DCR)
  • Prepares daily bank deposits for the practice and transports the deposit to the Garda drop safe with either security or building services escort
  • Balances cash and receipts. Prepares and provides cash receipts with required reconciliation and tally documents. Maintains ongoing daily and monthly area statistics. Reports and documents may include user batch report and a copy of the DCR
  • Runs and/or reviews end of day reports and identify any variances. Follows up with user for corrections. Tracks errors and losses to ensure accuracy and identify fraudulent activity or theft. Communicates with area supervisors or end users when expected collections are not received or whenever an error is discovered. Interacts with cash receipt department to resolve any discrepancies or answer questions related to DCR or cash processes
  • Posts payments (e.g. petty cash checks). Researches any discrepancies between posted balances and deposits (e.g. bank discrepancy/variances). Makes adjustments into Epic's Resolute as needed. Works with Billing Operation staff to resolve Resolute posting errors
  • Ensures change is available daily for department…