Director, Patient Access

The Company

It's not often you get the chance to make a real impact on the lives of others, while expanding your own possibilities. You'll find that rare opportunity n us, and let's transform lives, together.

Pharma Essentia Corporation is a rapidly growing biopharmaceutical innovator. We are leveraging deep expertise and proven scientific principles to deliver effective new biologics for challenging diseases in the areas of hematology and oncology, with one product approved and a diversifying pipeline. We believe in the potential to improve both health and quality of life for patients with limited options today through the combination of rigorous research and innovative thinking.

Founded in 2003 by a team of Taiwanese-American executives and renowned scientists from U.S. biotechnology and pharmaceutical companies, today we are listed on the Taiwan Stock Exchange (TWSE: 6446) and are expanding our global presence with operations in the U.S., Japan, Singapore, South Korea, and China, along with a world-class biologics production facility in Taichung.

The Director, Patient Access will serve as the strategic and operational leader for Pharma Essentia's Patient Access function, with accountability for access strategy, patient support operations, vendor governance, program performance, and continuous improvement across Patient Access Programs. This leader will set the vision and priorities for the function, translate business objectives into actionable strategies, and ensure Key Performance Indicators (KPIs), service-level expectations, and compliance standards are consistently met or exceeded.

The Director will provide leadership and oversight to the Patient Support Specialist (PSS) team and key external partners, including hub, specialty pharmacy, and patient services vendors. This role will drive strategic planning, Quarterly Business Reviews, technology and process enhancements, training strategy, and cross-functional alignment to support patient access, affordability, and a positive patient and provider experience.

This is a highly visible, enterprise-facing leadership role requiring strong business acumen, people leadership, executive presence, collaboration, and a solutions-oriented mindset. A successful candidate will demonstrate deep expertise in the patient, prescriber, payer, and channel/distribution flow and its connection to the business model and competitor products, while proactively identifying opportunities to optimize access and scale the function for future growth.

• Lead the overall strategy, governance, and operational performance of Patient Access Programs, including hub, specialty pharmacy partnerships, affordability programs, and related patient support services.
• Establish and manage Patient Access goals, KPIs, service-level expectations, and performance dashboards to monitor effectiveness, identify trends, and drive continuous improvement.
• Serve as the internal subject matter expert and strategic lead for patient access operations, reimbursement support, benefits verification, prior authorization, financial assistance, and specialty pharmacy coordination.
• Partner cross-functionally with Market Access, Commercial, Medical, Finance, Legal, Compliance, Data/Analytics, and other stakeholders to align Patient Access strategy with broader business objectives.
• Provide leadership, coaching, and development for the Patient Support Specialist (PSS) team, ensuring strong performance, engagement, accountability, and readiness to support business growth.
• Define team structure, training strategy, performance expectations, and resource needs to ensure the Patient Access function is scalable, efficient, and aligned with organizational priorities.
• Lead vendor governance, business reviews, issue escalation, and performance management with hub, specialty pharmacy, and other patient services partners.
• Oversee the development, maintenance, and communication of SOPs, business rules, work instructions, and operational processes to ensure consistency, compliance, and high-quality execution.
• Identify and implement technology, data, and process enhancements that improve patient and provider experience, operational efficiency, data integrity, and business insights.
• Lead strategic planning and execution of Quarterly Business Reviews and other key stakeholder forums, ensuring clear visibility to results, risks, opportunities, and recommended actions.
• Manage manufacturer free goods and co-pay…