V​/VIP Manager - FIFA World Cup

Overview

Who We Are TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and P , the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans.

TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

We are searching for a talented, motivated and highly detailed V/VIP Manager to join our team to help in the planning and delivery of amazing experiences for the FIFA World Cup 26™ VVIP and VIP Hospitality programs. The VVIP and VIP (V/VIP) programs are carried out in the highest quality and lounges and suites and offer the most exclusive and private hospitality accompanied with top-tier service in a FIFA Football Stadium.

• Assist with leading the on-site execution of the V/VIP lounge guest experience, including branding, entertainment, staffing, and décor from set up to break down.
• Ensure the delivery of exceptional, world-class hospitality service to all guests.
• Monitor hospitality suppliers to ensure quality, budget compliance, and risk management.
• Address and escalate queries related to stadium infrastructure and technical aspects of guest areas.
• Work with catering teams and FIFA to manage VIK sponsor needs and ensure implementation aligns with agreed plans.
• Participate in planning meetings, provide updates, and prepare documents to support guest experience initiatives.
• Fill in the required reports and escalate necessary issues to the central team.
• Report to your specific Venue Manager and Sr. Director for your day-to-day tasks.
• Join weekly calls with FIFA Guest Ops teams.
• Understand how to read and utilize diagrams.
• Manage event timelines and contact lists.
• Liaise with venue and operations managers to facilitate logistics such as load-in & load-out scheduling.
• Assist with creating production schedules.
• Ensure successful knowledge sharing and post-event debriefing for Guest Operations and On Location.

• File Storage
• Expense Reports
• Take meeting notes

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

• Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a bachelor’s degree in Sports/Hospitality Management, Business Management, or a related field.
• Minimum 5 years’ experience in the hospitality and/or sports industry preferably including admin responsibilities, on-site event experience, event production, working on large-scale budgets, working with medium to large teams.
• Extensive knowledge of stadium operations, guest services, hospitality, and large-scale event delivery
• Proven experience managing end-to-end VVIP/VIP hospitality programs at major sporting or international events
• Highly organized and process-oriented
• Attention to detail, carefully following instructions and checking work for accuracy
• Ability to multi-task and remain calm in high-pressure situations
• Strong communication, interpersonal, negotiation and conflict resolution skills
• Good timekeeping and work ethic that is characterized by commitment, motivation, and energy

• Knowledge of SharePoint | Smartsheets | Microsoft Teams | Zoom
• Prior experience with large-scale sporting events a plus
• Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary
• Fluent in English. Spanish and/or French proficiency is a plus
• Travel:
  Must be adaptable with work and travel schedule and be available to travel for work during holidays as well as being available…