Front Desk Agent

About Our Property

Boston Marriott Burlington has been recognized as a top employer in the area. With a culture that values personal development, people, and a passion for service, we provide each team member with opportunities for growth and a supportive environment. Our mission is to deliver outstanding service and memorable experiences for each guest.

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. They assist with unloading guests’ luggage, provide information about the hotel, its amenities, and local area, and help guests to their rooms.

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests, welcoming each guest to the hotel.
• Open doors for guests arriving by motor vehicle.
• Escort and orient guests to the front desk for check‑in.
• Park and retrieve guests’ vehicles as requested.
• Escort guests and their luggage to their rooms while explaining amenities and fun facts.
• Work with other attendants to ensure a personalized experience and “dive” into opening doors for all guests.
• Assist lobby attendant in keeping the entrance area clean and organized.
• Be the difference with all guests and employees, going beyond the norm.

• At least one year in a customer service role with high guest interaction.
• A valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Problem‑solving skills when issues arise.
• Team‑work skills are a must.
• Pleasant and helpful personality.
• Ability to work full shifts standing and moving between the valet lot and other areas of the hotel.
• A strong desire to make an impact on people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Availability for various shifts, including weekends and holidays.

$19.00 per hour.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. These may differ in other locations due to cost of labor considerations.