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Member Experience Specialist - Vet Front Desk
Job in
Burlington, Middlesex County, Massachusetts, 01805, USA
Listed on 2026-08-26
Listing for:
Namely
Full Time
position Listed on 2026-08-26
Job specializations:
-
Hospitality / Hotel / Catering
Event Management & Planning, Customer Service Rep
Job Description & How to Apply Below
Small Door in Boston is seeking a friendly Member Experience Associate to join our hospitality-forward veterinary team. You will own front-of-house communications across phone, Slack, and in-person interactions, manage appointments, and support visits with warmth and steadiness.
Ideal candidates have 2+ years in hospitality, strong communication, empathy for anxious clients, and comfort with billing conversations.
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