Information Technology Support Specialist

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Information Technology Support Specialist

North Country Family Health Center, Watertown

The Information Technology Support Specialist supports the mission, goals, and objectives of the North Country Family Health Center by providing computer support and technical guidance to the staff of the Health Center. The individual maintains the Health Center’s Helpdesk system and handles end user troubleshooting which may require travel to any of NCFHC’s locations. The individual will support the Health Center’s information technology system and health information technology system.

The Information Technology Support Specialist assists with the installation of new software programs, adding/removing email contacts, assisting staff setup new hardware and accounts, etc.

Associates of Science Degree in computer technology or a related field and a minimum of three years’ experience (or industry equivalent). Has excellent interpersonal, verbal, and written communication skills. Skilled with computers and computer applications; preferred skill with health information technology systems. Gives attention to detail and has organizational and planning ability. Works independently with minimum supervision. Detail-oriented, have good problem solving and research skills, and understands the importance and benefits of data quality.

Has a positive attitude and high energy, is a quick learner, is adaptable to change and is resourceful and proactive when identifying and resolving problems. Must have a valid driver’s license and means of transportation.