Desktop Support Engineer
Job in
Burlington, Middlesex County, Massachusetts, 01805, USA
Listed on 2026-06-02
Listing for:
Yochana
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Desktop Support, HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Responsibilities:
-
- Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines
- Works with vendor support contacts to resolve technical problems
- Works with service desk and RDS as appropriate to determine and resolve problems received from clients
- Responds to support requests from service desk, users and other infrastructure teams
- Performs upgrades as directed to ensure the longevity of equipment
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning desktop changes.
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
- Microsoft environment knowledge (desktop & server).
- Have some level of technical understanding of the products building up a desktop service.
- Experience from the desktop environment.
- Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
- Provide weekly reports
- Implement best practices
- Be the single point of contact with the customer
• Exposure on managing remote sites
• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem-solving skills required.
• Windows and Novell Operating systems
• Clients:
Windows 7, Windows Vista, Windows XP, Windows 10/11 Windows 2000
• Servers:
Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Novell eDirectory, Lotus Notes, and Exchange 2010/2016/O365
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
• Remote desktop connectivity applications like SMS, Bomgar, Web Ex, Live Meeting, and Windows Native tools
• MS Office Suite (XP, 2003, 2007/O365): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, AV Devices and printers
• PDA and blackberry support
• Apple Ipad Device support
• Others:
Adobe Acrobat and other common desktop applications like Winzip, etc
MAC Device Experience
Basic understanding MAC OS troubleshooting
MAC Device troubleshooting
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