Senior Customer Success Manager, Enterprise

Senior Customer Success Manager, Enterprise

Burlington, MA

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game‑changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights.

Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.

We are looking for a Senior Customer Success Manager to join our Client Services
Team
.

This role will report to Team Manager, Customer Success.

Why is this role so important at Similarweb?

The CSM’s ability to create relationships with clients, and help them extract real business value using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years.

• The CSM is in the front line, bringing our platform and data to life for the client
• The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client’s pain points

So, what will you be doing all day?

As part of the Client Services Team
, your daily responsibilities may include:

• Lead, manage, and expand long‑term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes
• Act as a trusted partner and advisor to customers by providing actionable insights that help clients achieve their business goals using our cutting‑edge data
• Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
• Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals

This is the perfect job for someone with:

• Solid understanding of the digital marketing space and trends
• Client‑facing experience
• Strong relationship‑building skills – the ability to quickly build rapport and establish trust (both internally and with clients)
• Analytical and consulting mindset with the ability to turn data into a story
• Experience producing high‑quality decks and client‑facing materials
• Excellent problem‑solving and critical‑thinking skills
• Team player who can collaborate effectively with colleagues and business partners
• 5–6 years’ experience as a CSM

The base salary range for this position in the Burlington, Massachusetts area is $101,000 to $115,000, plus benefits including medical, dental, and vision insurance, 401(k) plan, potential equity, employee stock purchase plan, and paid sick and parental leave. In addition, this position is eligible to participate in the company’s sales incentive plan, with a maximum target OTE of up to $165,000, depending on the final terms of employment and achievement of established targets.

As set forth in Similarweb’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.