Desktop Support Engineer
Listed on 2026-06-27
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IT/Tech
HelpDesk/Support, Desktop Support, IT Support, Technical Support
Technical Support Assistant
This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.
Responsibilities:
Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines
Works with vendor support contacts to resolve technical problems
Works with service desk and RDS as appropriate to determine and resolve problems received from clients
Responds to support requests from service desk, users and other infrastructure teams
Performs upgrades as directed to ensure the longevity of equipment
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus
Microsoft environment knowledge (desktop & server)
Have some level of technical understanding of the products building up a desktop service
Experience from the desktop environment
Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems
Provide weekly reports
Implement best practices
Be the single point of contact with the customer
Technical Requirements
Exposure on managing remote sites
Phone support experience necessary
Technical helpdesk or technical call center experience is necessary
Disciplined, systematic problem-solving skills required
Windows and Novell Operating systems
Clients:
Windows 7, Windows Vista, Windows XP, Windows 10/11 Windows 2000
Servers:
Windows 2000, Windows 2003, Windows 2008
Knowledge of Active Directory, Novell eDirectory, Lotus Notes, and Exchange 2010/2016/O365
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
Remote desktop connectivity applications like SMS, Bomgar, Web Ex, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007/O365): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g.
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