Desktop Support Analyst

Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft.

Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.

Mobile phone accessibility is expected during this temporary assignment.

Candidates submitted must already have a Sprint mobile phone, for use as warranted.

This is a driving position. Must use own vehicle and pass motor vehicle check.

Provide technical support on operational or maintenance aspects of system equipment.

Diagnose mechanical, hardware, software and systems failures, using established procedures.

Basic technical understanding of Wi Fi networks, switches and routers.

Perform remote, on-site or in-house servicing and/or repair of company products/services.

• Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11
• Wyse Thin Appliance using Citrix
• Signature Capture Device
• Receipt Printer
• Corded Scanner

Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.

Reliable transportation as needed to move between sites throughout the day as necessary.

• Bachelor's Degree or equivalent
• 1-2 years related work experience
• High school diploma or equivalent
• One year technical support experience