Account Executive - SAP Academy Customer Success - Boston; Hybrid

Account Executive - SAP Academy for Customer Success - Boston (Hybrid)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We work across 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job Title:

Account Executive - SAP Academy for Customer Success – Boston (Hybrid)

As an Account Executive within the SAP Next Gen – Academy for Customer Success, you will be responsible for the following:

• Successfully complete a 10‑month learn‑apply program, combining classroom phases with field phases alongside your sales team to enhance your support and growth in a critical customer‑facing function.
• Immerse yourself in multi‑dimensional learning focused on digital transformation, global intelligence, human skills, business & technology acumen, solution/industry knowledge, strategy/tools/process.
• Drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
• Receive onboarding in your local market with on‑the‑job training and mentoring by a Senior Account Executive in the field. You will work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience so that you can be ready to serve our customers. We offer full‑time employment from day one with practical learning applications for your role. Upon successful completion of the program, you will move into a direct customer‑facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth.

Sales roles in scope:
Account Executive (AE), Solution Sales Executive (SSE)

• SAP Finance & Spend Management (F&S) – Knowledge in accounting, procurement, and supplier management to boost visibility, cut costs, and improve efficiency.
• SAP Success Factors (Human Capital Management – HCM) – Core HR, payroll, talent management, employee experience, HR analytics, workforce planning, and sales performance management.
• SAP Supply Chain Management (SCM) – Knowledge in supply chain, asset management, manufacturing, logistics, or product and project lifecycle management.
• SAP Customer Experience (CX) – Knowledge of e‑commerce, sales, customer service, and marketing processes.
• SAP Business Transformation Management (BTM) – Knowledge in business process management & business process automation applications.
• SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.

• 2–3 years of professional experience in a quota‑carrying sales environment in a technology company OR in a role with significant exposure to business processes.
• Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
• Strong business acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• AI focus areas: AI Adoption Mindset, Agentic AI Day‑to‑Day Practice, and Context Engineering.
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment.
• Strong problem‑solving, project management, and…