Windows 11 Field Tech; BIDMC)

Field Support Technician – Windows 11 Migration Project

We are seeking a Field Support Technician to support a large, integrated healthcare system as part of an enterprise-wide initiative to migrate hospital devices from Windows 10 to Windows 11. This is a hands‑on, customer‑facing role focused primarily on device upgrades, with the opportunity to assist with general IT support as needed.

The primary responsibility of this role is supporting the Windows 11 migration across hospital and clinical environments, ensuring devices are upgraded smoothly, securely, and with minimal disruption to end users. Candidates should be comfortable working in healthcare facilities and providing white‑glove support during device transitions.

• Support the migration of desktops and laptops from Windows 10 to Windows 11.
• Perform device upgrades, validation testing, and post‑migration support.
• Troubleshoot OS, profile, security, authentication, and system access issues.
• Provide Tier1–2 in‑person field support as needed outside of the migration effort.
• Support PCs, printers, peripherals, and mobile devices (iOS/Android).
• Act as an escalation point for issues not resolved by the Service Desk.
• Document work and maintain accurate updates in the ITSM ticketing system.
• Deliver customer service while working with clinicians, staff, and leadership.

• High School Diploma or GED.
• 1–3 years of Field Support, Service Desk, or IT Support experience in a large enterprise environment.
• Hands‑on experience supporting Windows
  10, macOS, Microsoft Office / O365, Active Directory & Exchange, and Citrix environments.
• Experience supporting mobile devices (iOS & Android).
• Familiarity with ITSM tools such as Service Now or Remedy.
• Understanding of basic network fundamentals (IP, DNS).
• Possess strong communication, documentation, and customer service skills.

• CompTIAA+ Certification.
• Experience supporting Dell, Apple, HP, and Ricoh hardware.
• Healthcare IT environment experience.
• Familiarity with Epic, Workday, or People Soft.
• Prior experience supporting OS migration or large‑scale rollout projects.

• The role is hands‑on and physical, requiring standing, walking, and lifting IT equipment.
• Work is performed in patient‑care and clinical environments.
• Candidates must be adaptable, detail‑oriented, and comfortable in fast‑paced healthcare settings.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

• medical
• dental
• vision
• life
• disability
• other insurance plans that offer an optional layer of financial protection
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan)
• Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• corporate discount savings program and other discounts
• on-demand training program
• access to certification prep
• a library of technical and leadership courses/books/seminars once you have 6+ months of tenure
• certification discounts and other perks to associations that include CompTIA and IIBA
• dedicated customer service team for our Consultants that can address questions around benefits and other resources
• certified Career Coach

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member…