Account Specialist

Responsibilities

• Analyze business results (store, category, brand, product, etc.) to identify and highlight sales‑driving opportunities in order to achieve goals.
• Communicate clear, concise priorities, strategies, and direction to Division and store teams using written, in‑person, and virtual communication methods as needed, tailored to the appropriate audience.
• Collaborate with Regional Merchandise Execution, Beauty Field Directors, and store partners to actively support growth in stores.
• Lead and participate in event execution, covering corporate, promotional, vendor launch events, and virtual events. Take the lead on local event strategy, planning, and execution. Collaborate with store and division partners for both in‑store and virtual events, and conduct post‑event analysis.
• Prepare for, participate in, and follow up on store visits and pre‑season planning meetings. Partner with stores and plan for both in‑person and/or virtual visits to support store growth.
• Develop collaborative relationships with vendors and effectively communicate priorities and needs.
• Direct, observe, and assess consistent execution based on national guidelines and standards (e.g., planograms, fixture placement, visual/collateral). Identify areas of opportunity and own solutions for corrective action.
• Visit competitors, observe and evaluate competitive opportunities, and communicate findings to central and regional teams.
• Be a change agent; encourage self and others to challenge the status quo with forward‑thinking strategies.
• Demonstrate and drive excellent service and selling by reinforcing a customer‑centric culture among Beauty advisors.
• Work closely with Beauty Managers of Sales & Customer Service and Counter Managers to set coaching priorities for the department.
• Focus leaders on customer acquisition through clientelling using MyClient to enhance client relationships and loyalty.
• Support leaders in training store colleagues, reinforce and monitor colleague engagement, and ensure completion of education requirements and learnings.
• Support vendor partnerships and align with corporate teams to ensure all product training is relevant and aimed at educating store teams on improving selling techniques.
• Recognize store team performance during visits. Reinforce and support department objectives by connecting brand success with the overall growth of the Beauty department.
• Support the onboarding of new Beauty leaders and Beauty advisors.
• Support store leadership in hiring and recruiting Beauty team members at the assigned brand.
• Maintain regular and dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Other duties may be assigned as needed.

• Bachelor’s degree or equivalent work experience in a related field.
• 3‑5 years of management experience in a retail store, preferably in beauty.
• Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform basic math: add, subtract, multiply, divide units of measure; compute rates, ratios, and percentages; draw and interpret bar graphs.
• Physical ability to lift at least 30 lbs., stand, move, and reach for extended periods; involve standing for at least two consecutive hours, stooping, kneeling, crouching, and climbing ladders.
• Requires close vision, color vision, depth perception, and focus adjustment.

• Candidate with a bachelor’s degree or equivalent work experience in a related field.
• Strong communicator, able to influence partners and promote a customer‑centric culture.
• Proactor who values continuous learning and collaborative teamwork.
• Experienced in retail operations, talent development, and vendor management.
• Physically fit to meet the demands of the role.

Competitive base salary, performance‑based incentives, and a 401(k) match. Comprehensive health and wellness coverage, paid time off, eight paid holidays, and employee assistance programs.

• Performance‑based incentives and annual merit reviews.
• Employee Assistance Program with mental health counseling and legal/financial support.
• 401(k) with company match.
• Medical, vision, dental, life, and disability insurance options.
• PTO accruals and holidays.

Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.