Senior Vice President and Chief Operating Officer

Burlington, MA
• Lahey Hospital and Medical Center
• Full-time
• Day

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Reporting to the President of Lahey Clinic, the Chief Operating Officer (COO) is a senior vice president responsible for leading and executing organizational strategy and overseeing day-to-day operations. The COO ensures alignment with Lahey's goals by delivering a high-quality, patient-centered care experience supported by safe, efficient, and effective operations.

Working closely with the President and senior leadership team, the COO drives operational excellence, strengthens organizational performance, and advances strategic priorities. This role requires regular communication with the President regarding major initiatives, operational performance, and issues affecting the health system, community, or institutional direction.

The COO leads the Senior Leadership Team in operational execution, strategic and operational planning, and goal setting. The role ensures strong collaboration across departments and clinical areas throughout Beth Israel Lahey Health (BILH) to enhance patient satisfaction, clinical quality, and operational efficiency. The COO also fosters a culture of accountability, teamwork, engagement, and continuous improvement.

The ideal candidate is an experienced, collaborative leader with deep expertise in hospital and ambulatory operations, quality improvement, facilities, and real estate, and a track record of inspiring innovation and high performance.

• Within the first year, align with BILH strategy to define next steps for organizational design across Lahey Clinic and BILH
• Build credibility and trust across leadership, physicians, clinicians, and staff through visible, transparent communication and engagement
• Establish strong relationships with key stakeholders, including front-line staff, and maintain a consistent presence across departments
• Develop a deep understanding of Lahey, BILH, its culture, community, market dynamics, and competitive landscape
• Serve as a visible advocate for patients, employees, and the community
• Reinforce a culture of accountability and teamwork using clear performance metrics and data-driven decision-making
• Conduct a comprehensive assessment of operations and prioritize improvement opportunities
• Partner with leadership to enhance patient experience and clinical quality
• Support the development and growth of key service lines aligned with community needs and organizational goals

• Plan, direct, and evaluate hospital operations to ensure efficiency, quality, and compliance with organizational and regulatory standards
• Lead implementation of strategic and operational plans in partnership with senior leadership
• Align and optimize resources to achieve organizational goals, manage budgets, and address performance variances

• Collaborate on strategic planning, business development, and service line expansion
• Evaluate market opportunities, demographics, and performance data to guide growth and investment decisions
• Develop and measure ROI and effectiveness of programs and initiatives

• Establish and monitor key performance indicators and benchmarking metrics
• Oversee reporting processes and communicate results to executive stakeholders
• Promote continuous improvement and adoption of best practices

• Ensure compliance with regulatory, legal, and accreditation standards
• Stay current on healthcare trends, regulations, and industry practices and assess their impact on operations

• Lead, develop, and evaluate senior and matrixed leaders
• Establish performance expectations and foster leadership development
• Promote a culture of accountability, engagement, and collaboration
• Provide strategic direction and mentorship to a team of leaders, strengthening operational performance, leadership capability, and alignment with enterprise priorities across clinical, academic, and administrative domains

• Represent Lahey within the community and…