Clinic Manager-General Internal Medicine

Burlington, MA
• Lahey Clinic
• Full-time
• Day When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the general direction of the Executive Director, the Manager is responsible for day-to-day operations, practice development, communicating policies, and evaluates staff job performance. The Manager works in collaboration with key stakeholders and department leadership to coordinate the delivery of patient care. The Manager assumes the responsibility for the plan of care, has the authority to make decisions, and is held accountable for decisions specific to assessment, planning, implementation and evaluation of the plan.

The Manager coordinates and supervises all staff in assigned units/departments to provide quality patient care.

The Manager maintains a current level of knowledge with management leadership skills as defined by specialty organizations, complies with all regulations and standards of regulatory and accrediting bodies.,Areas of responsibility include:
• Clinical practice
• System coordination
• Quality improvement
• Human resource management
• Fiscal Responsibility
• Professional growth
• Self-improvement

Job Description:

Essential Duties & Responsibilities including but not limited to:

CLINICAL PRACTICE:

A. Develops, implements, and assures compliance with Practice Guidelines.

B. Encourages staff participation on Shared Governance Councils, committees, and organization committees.

C. Maintains and displays knowledge of current issues and uses evidence-based resources to implement necessary changes in the delivery of care.

D. Collaborates with leadership team to provide opportunities for staff development. i.e.:
• Participation in research.
• Participation in professional organizations.

SYSTEM COORDINATION:

A. Links departmental strategic goals to organizations mission and goals.

B. Analyzes pertinent data to drive day to day performance.

C. Works collaboratively to solve problems, improve processes and integrate services within the department and with other departments.

D. Supports new ideas and changes within the department by actively participating and contributing.

E. Demonstrates flexibility in meeting demands of the department.

F. Organizes and prioritizes work to meet deadlines.

G. Develops effective communication methods to keep staff and others informed about activities of the organization and department.

QUALITY IMPROVEMENT:

A. Proactively develops plans to meet future departmental/organizational needs.

B. Reviews outcome measures and works collaboratively with staff and leadership team to improve outcomes.

C. Collaborates with multi-disciplinary teams to:
• Comply with regulatory standards
• Improve patient satisfaction
• Improve patient outcomes

D. Identify, assess, measure and systematically improve important processes and activities.

HUMAN RESOURCE MANAGEMENT:

A. Works collaboratively with the Human Resources Department and Senior Leadership to recruit, hire and retain qualified personnel.

B. Oversees and conducts performance appraisals. Collaborates with Senior Leadership and Human Resources to recommend compensation adjustments.

C. Assures appropriate orientation, competence assessment, in-service training and continuing education for all staff.

D. Fosters staff development by assisting them to identify goals and appropriate opportunities for learning.

E. Encourages creativity and celebrates staff accomplishments.

F. Promotes an environment that is sensitive to the diverse needs of the patients and employees.

G. Coaches and supports staff by removing barriers and addressing issues.

H. Assures licensing certification for all staff is current.

I. Conducts monthly staff meetings.

J. Communicates staffing concerns to Executive Director.

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