Marketing Director

The Marketing Director is responsible for driving local brand awareness, community engagement, and sales growth through creative and strategic marketing initiatives. This role ensures that Chick-fil-A Burlington Mall is top-of-mind in the local community and that all marketing efforts reflect the brand’s values of hospitality, excellence, and care. The Marketing Director works closely with the leadership team to plan and execute campaigns, promotions, digital strategies, and events that connect with guests and support business goals.

• Build and maintain relationships with schools, businesses, and community organizations.
• Represent Chick-fil-A Burlington Mall at local events, sponsor ships, and outreach efforts.
• Coordinate Community Nights, catering promotions, and community partnerships.
• Distribute branded materials, coupons, and promotional items to targeted audiences.

• Manage social media platforms (Instagram, Facebook, etc.) by creating engaging, on‑brand content.
• Respond to guest comments, messages, and reviews in a timely and professional manner.
• Analyze insights (reach, engagement, follower growth) and adjust strategy accordingly.
• Collaborate with the team to highlight employee stories, new menu items, and behind-the-scenes content.

• Plan and execute in-store marketing initiatives such as seasonal promotions, giveaways, or new product launches.
• Ensure promotional materials (signage) are up-to-date and visually appealing.
• Monitor and enhance the guest experience through intentional surprises (e.g., "second-mile service" marketing).

• Develop strategies that drive sales, mobile app usage, and catering growth.
• Coordinate loyalty program awareness and increase Chick-fil-A One app adoption.
• Track and report on marketing (Analytics Hub, Spotlight) and effectiveness of campaigns.

• Create internal marketing campaigns that boost morale and team culture.
• Recognize and celebrate team member achievements, birthdays, and milestones.
• Help communicate initiatives through community boards, signage, or newsletters.

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.