North America Service Quality Specialist

Millipore Sigma in Burlington, MA is hiring a Service Quality Specialist to serve as the primary quality liaison supporting the NA Lab Water Field Service and Repair Center operations.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

QMS

• Lead local management of all aspects of the Millipore Sigma Quality Management System for the NA Service organization, including Field Service and the Repair Center
• Implement and maintain the Millipore Sigma divisional, regional, and local QMS
• Maintain ISO  certification for service and ensure full compliance with applicable ISO standards
• Serve as the responsible person for all quality topics within the NA Service organization

Audits & Compliance

• Coordinate and perform internal audits; develop and implement resulting actions
• Coordinate LS-Q (Life Science Quality) and SQ-Q (Corporate Quality) Audits, external certification body audits, authority inspections, and customer audits
• Ensure proper application of key quality processes including nonconformities, corrective actions (CAPAs), risks and opportunities, and supplier management
• Support QMS and ISO process performance reviews and Management Reviews

Customer & Stakeholder Engagement

• Represent the NA Service organization for quality support in managing and coordinating customer quality agreements and quality questionnaires
• Ensure feedback and information for quality topics flows effectively to and from the Life Science Quality organization
• Contribute to improving customer satisfaction by ensuring feedback is captured, analyzed, and acted upon
• Support customer credentialing requirements in collaboration with third‑party vendor credentialing companies and internal groups

Systems & Documentation

• Act as the site lead user for eQMS systems including Track Wise/Falcon eQMS, HR4
  
  You Learning, and Man Go electronic documentation system
• Manage all documentation and records of the organization’s Quality System
• Ensure training and communication of Quality topics across the organization

Continuous Improvement

• Promote a strong Quality culture through regular communication and engagement across the organization
• Identify and drive continuous improvement initiatives aligned with global service quality standards
• Maintain awareness of market dynamics, applicable regulations, and evolving quality best practices

This position will include minimal local travel.

Ideal candidates have a mix of technical competence and strong communication ability plus a passion for quality and service.

• Bachelor’s degree in any field
• 3+ years of experience in Quality Management

• Bachelor’s degree in a Science or Engineering Field
• Experience with eQMS platforms (Track Wise, Falcon, Man Go)
• Background in field service or repair center environments
• Experience with customer quality agreements and credentialing processes
• Familiarity with CRM tools (e.g., Salesforce/Service Max)
• ISO  Quality Management experience
• Auditing experience following a Quality Management System
• Proficiency in MS Office and related business and communication tools
• Strong written, verbal, and interpersonal communication skills
• Critical thinker with innovative problem‑solving skills
• Strong organizational and time management skills

Pay Range for this position: $71,700 - $107,500. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job‑related factors. Position may be eligible for sales or performance‑based bonuses.

Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.