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Post-Market Surveillance Lead; Complaints & Quality

Job in Burlington, Middlesex County, Massachusetts, 01805, USA
Listing for: RXinsider LTD.
Full Time position
Listed on 2026-09-07
Job specializations:
  • Quality Assurance - QA/QC
  • Management
Salary/Wage Range or Industry Benchmark: 78000 - 156000 USD Yearly USD 78000.00 156000.00 YEAR
Job Description & How to Apply Below
Position: Post-Market Surveillance Lead (Complaints & Quality)

Abbott, based in Burlington, MA, is seeking a Supervisor for Complaint Handling within the Heart Failure Division. You will supervise the Complaint Handling Group, assign weekly caseloads, coach staff, and conduct performance evaluations to meet quality and efficiency metrics.

You will oversee resources, monitor complaint evaluation quality, and drive process improvements across the department while collaborating with internal and external regulatory stakeholders.

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