North America Service Quality Specialist

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That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Millipore Sigma in Burlington, MA is hiring a Service Quality Specialist. This position is part of the North America (NA) Lab Water organization and serves as the primary quality liaison supporting NA Lab Water Field Service and Repair Center operations. Working closely with the Western European Lab Water Service Quality team, Life Science Quality organization, and key internal and external stakeholders, this role ensures consistent, compliant, and customer-focused service delivery.

• QMS Strategy & Compliance:
  Serve as the primary focal point for the local QMS, driving compliance with ISO  requirements across NA Field Service and Repair Center operations; implement and maintain divisional, regional, and local QMS requirements.
• Audits & Inspection Coordination:
  Coordinate and perform internal audits, LS-Q/SQ-Q audits, external certification body audits, authority inspections, and customer audits; develop and implement resulting corrective action plans including CAPAs, nonconformities, risks and opportunities, and supplier management.
• Metrics & Performance Reviews:
  Maintain Key Quality Indicators (KQIs) and heat map data to support ISO 9001 process performance and Integrated Management Reviews.
• Customer & Stakeholder Engagement:
  Manage customer quality agreements, quality questionnaires, and credentialing requirements in collaboration with third-party vendors and internal groups; ensure quality feedback flows effectively to and from the Life Science Quality organization.
• Systems & Documentation:
  Act as site lead user for eQMS systems (Track Wise/Falcon, HR4
  
  You Learning, Man Go); manage all quality documentation, records, training, and communications across the organization.
• Continuous Improvement:
  Promote a strong quality culture; identify and drive improvement initiatives aligned with global service quality standards and evolving regulatory best practices.

This position will include minimal local travel.

• Bachelor's degree in any field
• 2+ years of Quality Management Systems (QMS) experience
• 1+ years of Quality Assurance (QA) experience

• Bachelor's degree in a Science or Engineering field
• ISO  Quality Management experience; auditing knowledge (LS Audit Standard 040091MP)
• Experience with eQMS platforms (Track Wise, Falcon, Man Go)
• Background in field service, repair center, or cGMP-regulated pharmaceutical environments
• Experience with customer quality agreements and credentialing processes
• Familiarity with CRM tools (e.g., Salesforce/Service Max)
• Strong written, verbal, and interpersonal communication skills
• Critical thinker with strong organizational, problem-solving, and time management skills

Pay Range for this position: $84,300 - $126,500

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

For more information .

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