Store Director Job Burlington area,Massachusetts USA,Retail

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store drives a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You’ll hire new talent while training and developing your existing team to make sure everyone contributes to their highest potential. You’ll foster an inclusive work environment where everyone shares a vision for driving the business and a sense of belonging.

What

You’ll Do

Lead your team and drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.

Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.

Manage store operations, systems, and technology while ensuring accountability.

Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.

Partner with the District Manager and management team to curate a collaborative working environment for all associates.

Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.

Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Who You Are

Have 5+ years of full‑time retail management experience; current Store Director experience is a plus.

Passionately support our brand, customers, and teams.

Stay up to date with current fashion trends and industry developments.

Embrace teamwork, flexibility, and courtesy while executing tasks.

Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.

Have scheduling flexibility, including nights, weekends and holidays.

Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Benefits

Competitive base pay and bonus programs
Up to 60% discount on branded product from J.Crew, J.Crew Factory, and Madewell
Competitive Paid Time Off (PTO) plan, including paid holidays
401(k) plan with company matching donations
Medical, dental, prescription, vision, and life insurance
Entertainment, travel, fitness, and mobile technology discounts

Salary Range: $74,000.00 - $92,000.00

Equal Opportunity Statement

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

#J-18808-Ljbffr