Retail Operations Associate

Luxury Retail Operations Associate – Burlington, MA Location

This is a great opportunity for someone who excels in dealing with people and is interested in working within a luxury retail environment. We will fully train on all aspects of fine jewelry and luxury timepieces. This position supports our retail sales team through all aspects of our customer life‑cycle, from the initial sales transaction to on‑going repair and service, and plays a key role in ensuring accurate inventory management.

A welcoming demeanor and attention to detail are a must for this position. We are assembling a dynamic team now to be ready for our launch of our beautiful flagship store location next summer!

Responsibilities include but are not limited to:

• Process and complete customer transactions, ensuring accurate customer contact and payment information.
• Evaluate and document condition of customers’ merchandise for repair intakes; inspect completed repairs for quality control standards.
• Handle in-coming and out-going communications with customers, such as e‑mail, phone, and texts, and follow‑up on all inquiries from customers.
• Efficiently operate the store’s office according to all policies and procedures, and provide outstanding customer service at all times.
• Balance POS and bank deposits at closing and accurately complete daily paperwork.
• Ensure accurate and proper inventory management procedures including processing orders, sales, and transfers of merchandise.

Individuals must be able to multi‑task and be detailed and number oriented. Teamwork and support for all areas of the store is a must. Prior customer service and/or fine jewelry and luxury timepiece experience is a plus.

Salary Range:
Salary Minimum $23/hr – Salary Maximum $40/hr

The base salary range above represents the low and high end of Long’s Jewelers salary range for this position. Actual salaries vary based on various factors including but not limited to experience, contribution to the success of the company, and performance.