Xfinity Retail Sales Consultant

Job Summary

$26.69+ Hourly – Salary is $19.00/hour Base + Targeted Commission

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day and taking extraordinary care of our customers. We are open to new insights to improve efficiency, drive strong results, and deliver great experiences for employees and customers alike.

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment, connecting our products and services to customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want, we’ve got it: on‑the‑job training, wall‑to‑wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what you’re made of!

• High School Diploma or equivalent.
• Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and ability to move around the store constantly.

Comcast provides best‑in‑class benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.

• Day‑One benefits:
  Medical, Dental, and Vision coverage;
  Comcast Xfinity courtesy services in serviced areas;
  Discount tickets to Universal Resorts;
  Paid Parental leave;
  Tuition reimbursement up to $8,000 (Full‑Time employees);
  Paid Time Off; 401(k) savings plan – up to 6% dollar‑to‑dollar matching.
• …and much more.

• Understand our Operating Principles and make them the guidelines for how you do your job.
• Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users, and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team, make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, join huddles, make call backs, and help elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job…