Seasonal Customer Service Representative - Burlington

Job Description

This job is a great fit for someone who is customer‑obsessed and loves to solve problems.

• Assist customers with a variety of transactions through a seamless and friendly experience.
• Demonstrate expertise in all technologies used in the store environment.
• Inspire trust, teamwork, and positive team relationships.
• Defuse customer situations and provide resolution in a timely and effective manner.
• Ensure the security and privacy of customer information through education, compliance, and resolution of issues.
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program.

The hours and schedule for this position will vary by week depending on business needs.

• Ability to effectively build relationships with customers, peers, and leadership.
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
• Clear, effective communication with strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Accountability, initiative, and a high level of ownership.
• Ability to work a flexible schedule based on department needs.

Continuous movement for 6–8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling. Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.

$18.15 – $18.85 hourly.

• Medical/Vision/ Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• 401(k), PTO accruals, holidays, and more.

• For Los Angeles or San Francisco applicants: background checks are conducted after conditional offer and qualified applicants with criminal histories are considered in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
• Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.
• Legal notices and requirements related to this job posting may vary by state; review the Career Site FAQ for relevant information and guidelines.