Assistant Store Leader-Operations; Burlington, MA

Position Overview

The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service through relationship building, product knowledge sharing, and presenting a clean, well‑maintained store environment.

• Foster a guest‑focused team environment through driving volume and anticipating guest needs.
• Achieve excellent guest service by role‑modeling company service standards.
• Provide timely feedback to associates, reward and recognize performance to drive retention.
• Hold self and associates accountable for achievement of financial results and performance standards.
• Manage conflict and coach using company’s recommended processes, standards and guidelines.
• Empower and involve associates in decision‑making processes.
• Receive feedback and foster dialogue around solutions.
• Develop associates through individualized approach by matching talent with tasks, delegating, and challenging on results.
• Foster team commitment through support, relationship building, and recognizing individual contributions.
• Lead through change and adversity, making recommendations on hiring, promotions, and terminations based on performance.
• Co‑lead floor sets/refresh management.
• Oversee scheduling, back‑of‑house organization, shipment and product preparation (steaming, hanging, etc.).
• Plan and manage merchandise markdown process.
• Manage supply orders, maintenance & cleaning.
• Manage inventory, damages, audits and banking & loss prevention systems.
• Train new associates on operational processes.
• Co‑manage payroll and responsible for store’s financial performance.
• Make decisions regarding store operations and planning.
• Control workflow through planning and delegation, executing task directives within designated time frames.
• Perform opening/closing procedures and adhere to loss prevention practices.
• Communicate effectively with executive team.
• Utilize and manage weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales.
• Partner with Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll‑out of floorsets, window sets, fixture placement and overall visual environment.
• Maintain awareness of brand aesthetic and relevance to the store environment and communicate with team.

• 1 year of retail management experience.
• Bachelor’s Degree preferred.
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently.
• May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
• Must be able to lift and carry 30 pounds regularly without assistance.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.